Shipping and Returns

INTERNATIONAL SHIPPING
We send most international packages via First Class International Mail, which doesn't include features such as tracking information or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, orders should arrive in 2-4 weeks.

International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Smile Tools have no control over these circumstances.

REFUNDS + EXCHANGES
At Smile Tools Candle Wick Trimmer, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candle tools cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Smile Tools within 7 days of delivery.

You may also exchange your product for another candle tools of the same price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.

In the event the package is damaged during shipping you may return for a full refund of your purchase price, less shipping and handling within 7 days of delivery. Please contact us at info@candlewicktrimmer.com for further details.