Wholesale

Wholesale Policies

ORDERING & PAYMENT

Opening order minimum: 100pcs /color
Reorder minimum: 300pcs /color
Orders that do not meet this criteria will not be processed. Payment must be made by pre-paid check, credit card or Paypal. Our products are made to order, so orders are produced once payment has been received.

LEAD TIME

Anything ordered in Candle wick trimmer will ship within 15-20 business days, unless otherwise specified. Customized products please contact our sales.

SHIPPING + DELIVERY

Let us know if you have your own method of shipping, and would like to arrange payment and a pickup yourself. We will provide you with a tracking number upon shipment. Smile Tools is not responsible for lost or stolen packages once delivered — please take adequate precautions to make sure your orders are delivered to you safely.
We ship most international orders via UPS/FedEx/DHL/TNT. Smile Tools has no control over delivery delays due to customs.

SAMPLES

We are willing to supply free sample, the shipping cost is on clients side.
Customized sample please contact our sales.

GENERAL RETURN POLICY

We do not accept returns. All claims for shortages and/or damages must be reported to Candle wick trimmer within 5 days of receipt of merchandise. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.