ORDERING & PAYMENT
Opening order minimum: 100pcs /color
Anything ordered in Candle wick trimmer will ship within 15-20 business days, unless otherwise specified. Customized products please contact our sales.
SHIPPING + DELIVERY
Let us know if you have your own method of shipping, and would like to arrange payment and a pickup yourself. We will provide you with a tracking number upon shipment. Smile Tools is not responsible for lost or stolen packages once delivered — please take adequate precautions to make sure your orders are delivered to you safely.
We are willing to supply free sample, the shipping cost is on clients side.
GENERAL RETURN POLICY
We do not accept returns. All claims for shortages and/or damages must be reported to Candle wick trimmer within 5 days of receipt of merchandise. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.