Thank you for shopping at candlewicktrimmer.com. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Our products can be returned within 30 days of receipt. To be eligible for a return, please make sure that:

  • The product is in its original packaging – The product isn’t used or damaged. Products that do not meet these criteria will not be considered for return.
  • Custom products are not eligible for return.
  • We will need the order number to verify the purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from candlewicktrimmer.com.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. Send us an email if you need to exchange it for the same item.

Need help?

Contact us If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]